Customer Service Representative – Los Angeles, CA – Oldcastle Building

Job Location: Los Angeles, CA, USA


Date Posted: 2019-04-03

Valid Through: 2019-04-29

Employment Type: FULL_TIME

Job ID: 8887652


Job Description

Job ID: 149117

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

Job Summary

Serve customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.

Essential Duties and Responsibilities

Maintain broad knowledge of clients, products, and services of the organization
Document customer interactions and transactions
Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer
Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
Data entry of faxed, emailed, and phone in orders for production
Coordinate between sales and production to meet customer deadlines
Communicate with customers to find expected delivery date and time
Resolve product or service problems by clarifying customer's complaint; finding the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments, and following up to ensure resolution
Travel with outside sales personnel as required promoting customer relations
Answer telephone promptly and transfer callers to appropriate departments
Greet customers in a courteous, friendly, and professional manner through written and verbal communication
Provide assistance to all co-workers when needed
Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of your job

A minimum of 1-year previous customer service experience, glass industry preferred
Strong organizational and listening skills
Ability to work overtime when required
Ability to work independently and prioritize work with deadlines
Ability to work in a fast-paced, team environment to meet required deadlines
Must be able to communicate effectively and conduct oneself professionally, with excellent written and verbal communications
Must be able to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
Ability to read, interpret, and understand drawings and specifications
Computer experience a must and typing of numbers with accuracy on a 10-keypad
Physical Requirements

This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
There are occasional visits to the plant floor in which case safety rules related to the plant must be followed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Additional Information

Only online applications will be accepted
When applying, please provide full employment history
Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

What CRH Americas Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About CRH Americas

CRH Americas has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .


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