Golden opportunity for customer service representative –

Job Location: Los Angeles, CA, USA

Company Name: AppleOne

Date Posted: 2019-04-03

Valid Through: 2019-04-29

Employment Type: FULL_TIME

Job ID: 8887654


Job Description: A client in the Korea Town area is seeking for an Inbound/Outbound Customer service Representative. General Duties: Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Responsibilities: ?answer calls and respond to emails ?handle customer inquiries both telephonically and by email ?research required information using available resources ?manage and resolve customer complaints ?provide customers with product and service information ?enter new customer information into system ?update existing customer information ?process orders, forms and applications ?identify and escalate priority issues ?route calls to appropriate resource ?follow up customer calls where necessary ?document all call information according to standard operating procedures ?complete call logs ?produce call reports Education and Experience ?high school diploma or equivalent ?proficient in relevant computer applications ?required language proficiency ?knowledge of customer service principles and practices ?knowledge of call center telephony and technology ?some experience in a call center or customer service environment ?good data entry and typing skills ?knowledge of administration and clerical processes Key Competencies ?verbal and written communication skills ?listening skills ?problem analysis and problem solving ?customer service orientation ?organizational skills ?attention to detail ?judgment ?adaptability ?team work ?stress tolerance ?resilience Great benefits. Apply for this great position as a golden opportunity for customer service representative today! We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law. You can view all of our jobs online at Job Experience: , , For immediate consideration please e-mail your word formatted resume to Darlene Vergel De Dios at

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